Where can I get product setup or troubleshooting help?Updated a month ago

For product setup, assembly, troubleshooting, manuals, replacement parts, remote controls, or care information, contact the RIOT Help Center.

Include the exact product name, model, variant, or product-page link, along with your order number where available. Photos or video may help the team understand the issue.

RIOT will provide product-specific information only when it has been verified for the exact item. If a manual, part, or support resource is not available, a human team member will review the request.

If the product may be unsafe, stop using it immediately and contact us. Do not continue using a product that is overheating, smoking, damaged, or presenting another safety risk.

Do not send an item back or attempt a repair until RIOT has reviewed the issue and provided instructions.