How do I track my order?Updated a month ago

You will receive a shipping confirmation email with tracking details when your order is dispatched and tracking information is available.

Use the tracking number and link in the email to check your parcel on the applicable carrier’s website. RIOT uses preferred carriers including Australia Post and Direct Freight Express, while partner warehouses may use other carriers.

A single order may be split into multiple parcels, especially when it includes partner-warehouse or big-and-bulky products. Separate orders cannot be combined into one shipment.

If you have not received tracking information, the tracking is contradictory, or your order appears overdue, please contact us with your order number or tracking number and we'll look into the issue for you.

A member of our friendly team will review order or carrier information. We cannot promise a delivery date, redelivery, replacement, refund, compensation, or investigation timeframe before review.