What should I do if my delivery is damaged or incomplete?Updated a month ago

If your order arrives damaged or an item is missing, contact RIOT Art and Craft through the RIOT Help Center as soon as possible.

Please include:

• Your order number
• The product and quantity affected
• A description of what is damaged or missing
• Clear photos of the item and packaging where relevant

Keep the item and packaging until the team has reviewed the case. If the product may be unsafe, stop using it immediately.

A human team member will review the order, product, and available evidence and confirm the next steps. We cannot promise a replacement, refund, repair, credit, return instructions, or other outcome before that review.

Do not send an item back until RIOT has reviewed the case and provided return instructions if a return is required.