What should I do if my order is late or tracking has stopped?Updated a month ago

If your order has not arrived or tracking has stopped updating, first check the tracking link in your shipping confirmation email for delivery attempts, collection notices, or carrier updates.

You can also check with household members, neighbours, building staff, or other safe delivery locations and review any carrier delivery photo or note.

Contact RIOT Art and Craft through the RIOT Help Center if:

• Your order is outside its expected processing or delivery timeframe
• Tracking has stopped updating and the parcel appears overdue
• The tracking information is contradictory
• The carrier reports a loss, return to sender, delivery exception, or attempted delivery
• The parcel is marked delivered but you cannot find it

Include your order number or tracking number and the relevant delivery details. A human team member will review the carrier or order record and confirm the next steps.

Delivery outcomes vary by order and carrier. We cannot promise redelivery, a replacement, a refund, compensation, or an investigation timeframe before review.