RIOT Art and Craft products are genuine and sourced for the Australian market. Products may be dispatched from RIOT’s Melbourne distribution centre or a partner warehouse.

RIOT Art and Craft products are genuine and sourced for the Australian market.Products come with local warranty support where applicable. Most products are dispatched from our Melbourne distribution centre, while partner products may be dispatched directly from distributor warehouses.For a specific product or order, contact the <a href="https://support.riot.com.au/" target="_blank" rel="noopener noreferrer">RIOT Help Center</a> with the product or order details.If you believe a product may be counterfeit or unsafe, stop using it where appropriate and contact us before returning, altering, or discarding it. A human team member will review the concern.

Are RIOT Art and Craft products genuine Australian stock?

Report suspected counterfeit products to RIOT Art and Craft with your order details and clear product evidence. Stop using the product if it may be unsafe.

If you suspect that a RIOT Art and Craft product may be counterfeit, contact the <a href="https://support.riot.com.au/" target="_blank" rel="noopener noreferrer">RIOT Help Center</a> for human review.Include the following where available:<ul><li>Your order number</li><li>The exact product name or SKU</li><li>What makes you suspect the product is counterfeit</li><li>Clear photos of the product, packaging, labels, and identifying marks</li></ul>Do not assume that a product is counterfeit or genuine based only on a product listing. A human team member must review the evidence.If the product may be unsafe, has an unusual smell, or could injure someone, stop using it and keep it away from children while you wait for instructions.Do not alter, discard, return, or ship the product until a human team member has reviewed the report and provided instructions. Do not share passwords, security codes, or full payment details.

What should I do if I suspect a product is counterfeit?

RIOT - Arts and Craft

Products & Safety

How long will my order take to arrive?

How much does shipping cost, and do you offer free shipping?

How do I track my order?

Can I change or cancel my order?

Do you ship to New Zealand or internationally?

When will my pre-order item ship?

What should I do if my order is late or tracking has stopped?

What should I do if my delivery is damaged or incomplete?

How can I get a copy of my tax invoice?

What is RIOT Art and Craft’s shipping policy?

How does Click and Collect work?

Do you offer gift wrapping or gift messages?

Orders & Delivery

What payment methods do you accept?

How do Buy Now, Pay Later (BNPL) services work?

How can I get a discount on my first order?

Why is my discount code not working?

Do you price match or adjust prices after purchase?

What do I need to know about RIOT Art and Craft gift cards?

Does RIOT Art and Craft offer loyalty points or rewards?

Payments & Promotions

How can I contact RIOT Art and Craft?

Do I need an account to place an order?

How does RIOT Art and Craft handle my personal information?

Where can I shop RIOT Art and Craft products?

Where is RIOT Art and Craft based, and when are you open?

Contact & Account

What warranty information does RIOT Art and Craft provide?

Where can I get product setup or troubleshooting help?

Where can I read RIOT Art and Craft’s terms and conditions?

Warranty & Faulty Items

What is RIOT Art and Craft’s change-of-mind returns policy?

How do I return an item?

Can I exchange an item?

When will I receive my refund?

Returns & Refunds